I could not stop thinking about you after our interaction. I am sorry that the rose bush that you originally wanted was sold. I could not let you buy that rose bush because I sold it to a customer before and it was going out on a delivery. I worked really hard with that customer before you; what you didn’t hear was their story of disappointment from a previous landscaping company. I was trying my best in all ways to ease their mind as they were picking out plants and teaching them how to take care of their new plants. My customer left happy as their new plants were in my care before they went on the delivery truck.
To easy your mind, the rose bush that you purchased is a Knock Out Rose. The Knock Out Rose has been bred to be low maintenance and disease resistant. I also gave you a sample of Espoma Bio-Tone, an excellent starter fertilizer for your ornamental plants and it’s my favorite on the market. Espoma Bio-Tone will optimize the health of your plant’s root system. We all know when our roots are strong, our plant is strong as well. That bag of humus that you got for your planting is filled with rich, organic matter. Both the Espoma Bio-Tone and the humus will make your new rose bush extremely happy.
If you just stopped arguing with me, I could have told helped you just like my previous customer. I could have taught you about pruning and application product for rose care, but instead you wanted to argue and haggle for the rose bush. You chose to question the prices because the rose bush that my other customer got the larger one and you got the smaller one; yet they were in the same size pot. You chose to continuously ask for a discount off of the $39.99 rose bush. I think my prices are fair. I make my prices for my department. My plants are at a great price.
What you do not see is the care that goes into the rose bush as well as all the other plants that I stock. I prune and dead head, I fertilize, and I apply application products. I put into a lot of work to have good looking plants. My team members and I invest in watering. We put our time into caring for these plants. I do not know what other Independent Garden Centers price their plants at but I can promise you that they put in time into their plants as well. The growers that we get these plants from have invested time to get these plants retail ready for us. There is so much time and talent behind the scenes that you do not see.
Also, as Kelly Kapoor says from The Office, “How Dare You?” How dare you argue for a discount and tell me that Walmart pays you $10.00 an hour? Walmart starts their employees at an average of $14.76 an hour in the United States and New Jersey’s minimum wage is $12.00 an hour. Finances are a poor subject to bring up to try and get your way. Look, I struggle with money as well. I have medical expenses for my son, who has special needs. I have bills to pay and food to put onto my table. You are not the only one struggling and I see you sister. When I loaded you up with your rose bush and your humus, I noticed your child hanging out in your vehicle. Please plant the rose bush with your child, share that moment together. I do not get to spend time with my child on the weekends because I am working. I do not get that time with my family because I am helping other families to plant their dream garden. Momma bear, do not argue with me about my prices when all I want to do is to be with my child too.
Please understand that my company needs to make money too. This is my job and I do need to make sales as well. If your Walmart ever shuts down, you do have the option of potentially of going to a different Walmart location; I do not have that opportunity to go to another location. I would have to start fresh after building my department for the past eight years. Help me keep my doors open by not trying to haggle. When you go to the next garden center, please do not be that person. If you want to be like that, then please go to a big box store and shop at their garden department. Let me invest in my energy with customers that want the best plant and to hear the knowledge I want to share.